Welcome to Pure Vine Wine Store’s FAQ section. Here, we address common queries about our premium spirits, delivery services, and more. If you cannot find the answer you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What types of spirits do you offer?
We specialise in a curated collection of premium spirits, including Bourbon, Brandy, Cognac, Gin, Liqueur, Rum, Tequila, and Vodka. Our selection focuses on exceptional quality and global accessibility for enthusiasts.
Are your products authentic and high-quality?
Absolutely. We source only the finest spirits from reputable producers worldwide. Each product is carefully selected to ensure it meets our high standards of quality and authenticity.

Shipping & Delivery

Where do you deliver?
We offer global delivery to most regions, except Asia and select remote areas due to regulatory restrictions. We continually review our shipping capabilities to expand our reach.
What shipping options are available?
We provide two convenient methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
Orders are processed within 1-2 days after placement. This includes careful selection, packaging, and preparation to ensure your spirits arrive in perfect condition.

Returns & Refunds

What is your returns policy?
We accept returns within 15 days of receipt if you are unsatisfied. Items must be unopened and in original condition. Please contact us at [email protected] to initiate a return.
How do I request a return?
Email our customer service team at [email protected] with your order details. We will guide you through the process and provide instructions for returning the items.

Payment Methods

What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
Is my payment information secure?
Yes, we use advanced encryption technologies to ensure all your payment details are safe and secure during transactions.

Account & Orders

How can I track my order?
Once your order is dispatched, we will send you a tracking number via email. You can use this to monitor your delivery through the carrier’s website.
Can I change or cancel my order after placement?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We will assist you if the order hasn’t been processed yet.

Contact Information

How can I contact you?
Reach us via email at [email protected] or visit our London address: 44 Ledbury Rd, London, GB EC4W 4QL. Our team is dedicated to providing you with exceptional service.

Thank you for choosing Pure Vine Wine Store. We are committed to bringing the world’s finest spirits to your doorstep with care and reliability.